- Customer Care Package
The Scott Felder Promise
At Scott Felder Homes, we firmly believe it is important that all of our customers are treated with respect while purchasing, building, and living in their new home.
What does this mean for you?
- We've done everything we can to provide you with an excellent Home Builder's Warranty
- We have carefully selected our entire staff based on their courtesy, organization, and quality to provide you with the best experience possible
- Though it may cost us more, we select only the best when choosing the contractor to build your new home
- We have created a state-of-the-art design center to help you visualize your many options
SCOTT FELDER HOMES HAS QUALIFIED FOR AN EXCLUSIVE INSURANCE AND WARRANTY PROGRAM FOR QUALITY HOMEBUILDERS
The program has been underwritten by one of the largest insurance companies in the world and is rated A+ (Superior) by A.M. Best and Company.
In order to qualify, Scott Felder Homes first had to undergo a rigorous underwriting and inspection process that included a review of our building practices and protocols, an evaluation of our financial strength and management capabilities and a confirmation of our commitment to outstanding warranty service after the sale.
An integral part of this exclusive program includes frequent inspections of our projects by specialized residential risk engineers. This provides third party oversight and confirmation that Scott Felder Homes is striving to employ the best building practices, products and protocols in our efforts to deliver a quality product to our homebuyers.
Participation in this special program allows Scott Felder Homes to offer the most comprehensive new home warranty available in the marketplace today. Unlike most new home warranties, Scott Felder Homes’ Home Builder’s Limited Warranty provides protection against more than just “major structural failures.” We warrant that your new home will be free of “Construction Defects,” as defined in the warranty document, for the full term of the warranty. Plus, our warranty is fully transferable for the remainder of the warranty term if you decide to sell your home.
At Scott Felder Homes, we firmly believe it is important that all of our customers are treated with respect while purchasing, building, and living in their new home. We are proud to be one of the few builders able to offer this unique long term warranty.
Scott Felder Homes Customer Service:
6414 River Place Blvd., Suite 100
Austin, Texas 78730